Return Policy Details

Our website's General Terms and Conditions - Section 7 Right of Withdrawal.

On the alkossegyedit.hu website, only custom-made products can be ordered (custom calendars, photos, gift items, t-shirts, mugs, etc.) that were produced based on the Consumer's instructions or explicit request, thus the Consumer's right of withdrawal significantly differs from the usual right of withdrawal applicable to goods available in other commerce! Therefore, please read the information provided in the General Terms and Conditions carefully. The Consumer has the right to withdraw without justification before the approval of the product(s) being manufactured. If the ordered product is not requested to be changed in any way (i.e., the same colors, text, etc. as found on alkossegyedit.hu), then the order is considered as approval for manufacturing. The right of withdrawal does not apply to Consumers for non-custom-made products that were produced based on the Consumer's instructions or explicit request, or for products that were clearly tailored to the Consumer's specifications (such as custom calendars, photos, gift items, t-shirts, mugs, etc.).

1. Limitation of the right of withdrawal for custom products We inform our Customers that according to Government Decree 45/2014. (II. 26.), products specifically made at the Consumer's request, based on their specified needs (e.g., mugs with personal photos, t-shirts with names, custom puzzles) do not entitle the Customer to a 14-day right of withdrawal without justification. Since these products cannot be resold to other customers, we cannot accept returns or exchanges for correctly fulfilled orders if the Customer changes their mind.

2. Quality Guarantee and Complaints (Damaged, Defective Product) Our company is committed to quality. If the received product is proven to be defective or does not match the parameters provided at the time of ordering, we will naturally ensure the replacement of the product or the refund of the purchase price.

In what cases do we accept complaints?

  • Shipping Damage: If the product (e.g., mug) arrived broken.

  • Manufacturing Defect: If the print quality is inadequate due to a manufacturing defect (e.g., striped printing).

  • Incorrect Fulfillment: If you received a product that was not ordered or not made with the uploaded photo.

Exclusion Reasons (When we cannot provide a refund):

  • Uploading a photo of inadequate quality (e.g., blurry, low resolution) by the Customer.

  • Correction errors in the text provided by the Customer.

  • Color discrepancies due to monitor settings, small variations in color.

3. The process of return and complaint handling If you received a defective product, please follow the steps below:

  1. Notify us: After noticing the defect (preferably within 3 days), please write to us at info@alkossegyedit.hu.

  2. Attach a photo: Please attach a photo of the damaged or defective product where the defect is clearly visible. (In many cases, it may not be necessary to return the product).

  3. Cost coverage: In case of a valid complaint (manufacturing defect), the shipping cost of the replacement product will be fully covered by our online store, or we will refund the full purchase price (including shipping costs).

 
The User can submit their consumer complaints related to the product or the activities of the Service Provider at the following contacts:
Name: Alexandra Group Kft
Headquarters: 1158. Budapest, Drégelyvár u. 3 Location / Business: Budapest 1148, Adria sétány 10/F Phone number: +36706630800
Email: info@alkossegyedit.hu