These General Terms and Conditions (hereinafter referred to as GTC) contain the terms of use for the services available on the alkossegyedit.hu website (hereinafter referred to as the Service Provider) by the user (hereinafter referred to as the User). For the use of the website, the necessary technical information not included in these GTC can be found in the types of information available on the website. By using the website, the User acknowledges and accepts the provisions contained in these GTC. Contracts, invoices, confirmations, confirmation emails, and the language of the website is Hungarian.

1. Service Provider Information:

The name of the service provider: Alexandra Group Kft. The registered office of the service provider: 1158 Budapest, Drégelyvár u. 3. The contact email address regularly used for communication with customers: info@alkossegyedit.hu

Company registration number: 01-09-905474

Tax number: 14475092-2-42

Account name: Alexandra Group Kft

Account holding bank: OTP Bank Zrt

Account number HUF: 11715007-21534173

Account number EUR: 11763158-19192888

Name of the registering authority: Fővárosi Törvényszék. Phone number: +36 (1) 249 50 76. The language of the contract: Hungarian.

2. Activities on the website

Online sales of ceramic mugs, puzzles, t-shirts, and gift items with custom graphics, as well as the sale of custom services. All our products are made to order, so we do not have stock available for purchase!

3. Available products and services

Online sales of ceramic mugs, puzzles, t-shirts, and gift items with custom graphics, as well as the sale of custom services. All our products are made to order, so we do not have stock available for purchase! The displayed prices for the products are in HUF, include the VAT prescribed by law, but do not include the delivery fee. No additional packaging costs will be charged. The service provider is not responsible for incorrectly displayed prices due to carelessness and/or errors in the IT system. Incorrectly displayed prices include: a price of 0 HUF, a discounted price displayed incorrectly (e.g., a product priced at 1000 HUF with a 20% discount displayed as 500 HUF), or cases where it is evident that the product is not listed at a verifiable market price and the seller is not selling at a discount (e.g., a product listed at 1000 HUF instead of 10,000 HUF). Verified market prices are considered to be the average prices according to price comparison websites. In case of incorrect price display, the seller offers the possibility of purchasing the product at the actual price, based on which the buyer can decide whether to order the product at the actual price or cancel the order without any adverse legal consequences.

4. Terms of use

4.1. Responsibility

The User may use the website solely at their own risk and accepts that the Service Provider is not responsible for any property and non-property damages arising during use caused intentionally, through gross negligence, or criminal acts, as well as for damages affecting life, physical integrity, or health beyond contractual liability. The Service Provider excludes all liability for the behavior of users of the website and that the User is fully and exclusively responsible for their own behavior. The User is obliged to ensure that during the use of the website, they do not violate the rights of third parties or laws, either directly or indirectly. The User declares and guarantees that they are the rightful owner or authorized user of all content uploaded or shared by them and have all necessary permissions for the use of the content. The User assumes full responsibility for all content uploaded by them, including legal claims, claims for damages, and other legal proceedings. The content made available by users during the use of the website (e.g., comments, uploaded photos) may be checked by the Service Provider, but the Service Provider is not obliged to do so, and the Service Provider is entitled, but not obliged, to search for signs of illegal activities in the published content and does not assume responsibility for them. The Service Provider is not responsible for the content of the materials uploaded by the User or their legal background. The Service Provider is entitled, but not obliged, to check the contents and is entitled to remove or block any content that violates these Terms.

4.2. Copyrights

The entire website (texts, images, graphic elements, etc.) is protected by copyright, thus copying, modifying, or distributing it for commercial purposes is prohibited! The entire content and all its elements found on the alkossegyedit.hu website represent the intellectual property of Alexandra Group Kft. If we detect that the content of the alkossegyedit.hu website is identically or similarly perceived on a third party's website, we will charge a fee of 30,000 HUF / day / domain with an 8-day payment deadline – Alexandra Group Kft is entitled to invoice until the day the content is permanently and irreversibly deleted from the site. By accepting the content, the user accepts this restriction and fees.

5. Basic provisions

For issues not regulated in this Regulation, as well as for the interpretation of this Regulation, Hungarian law is applicable, particularly with regard to Act V of 2013 on the Civil Code ("Ptk.") and the provisions of Act CVIII of 2001 on certain issues related to electronic commerce services and the information society, as well as the detailed rules on contracts between consumers and businesses as stipulated in Government Decree 45/2014 (II. 26.). The mandatory provisions of the relevant laws apply to the parties without any special stipulation. This Regulation is valid from April 7, 2026, and remains in effect until revoked. The Service Provider is entitled to unilaterally modify the Regulation (the circumstances that justify the modification: changes in delivery costs, changes in legislation, business interests, changes related to the company). The modifications will be published on the website 11 (eleven) days before they come into effect – during which time the User is entitled to withdraw from the contract or terminate it. Users accept that all regulations related to the use of the website automatically apply to them.

6. Registration / Purchase

Purchasing is subject to registration. After registering, the User can log in to the webshop / or can start purchasing without registration. The User sets the quantity of the desired product(s). The User places the selected products in the cart. The User can view the contents of the cart at any time by clicking on the "cart" icon. The contents of the cart can be deleted by clicking on the "delete – X" icon. To finalize the quantity, the User clicks on the "refresh/cart update" icon. The User selects the delivery address, then the delivery/payment method, which types are as follows:

In person
Card payment Online card payments are processed through the Barion system. The card data does not reach the merchant. The service is provided by Barion Payment Zrt., which operates under the supervision of the Hungarian National Bank, license number: H-EN-I-1064/2013.

Delivery costs for pre-paid delivery within Hungary via courier service gross 1,790 HUF, cash on delivery gross 4,500 HUF, delivery to a package point gross 1,778 HUF depending on the package point, or free of charge at the Service Provider's pickup point (Budapest 1148, Adria sétány 10/F). The buyer cannot compel the Service Provider to pay the delivery fee; this is always the responsibility of the buyer! The User acknowledges that they incur a payment obligation with the order. Other information regarding delivery:

"Image verification service" (Checking uploaded images) – By ordering the service, they can request that we check the quality of the uploaded graphics, and in case of errors, watermarks, or quality issues, we will assist in correcting it! Service fee: (net 500 HUF) + 2% of cart value

"Priority product manufacturing" – The product will be started immediately, enjoying priority over other orders! Service fee: (net 1200 HUF) + 3% of cart value
"Priority manufacturing and Express replacement" – The buyer can choose the "Priority manufacturing and Express replacement" service during the ordering process. This is a supplementary convenience service that allows for expedited and simplified processing of any damages (breakage) occurring during delivery. Service fee: net 600 HUF + 15% of cart value. Service content: Expedited procedure: In case of damage notification, the Service Provider undertakes to re-manufacture the custom product within 1-2 working days following the notification (outside the queue). Administrative facilitation: The Service Provider waives the requirement to present the official damage report issued by the courier service. To initiate the replacement, it is sufficient to send a photo of the damaged product and packaging.

"Priority manufacturing and Express replacement" vs. Default warranty processing

The buyer acknowledges that the resolution of damages (breakage) occurring during delivery can occur in the following two ways:

A) Default warranty processing (Free of charge): If the buyer does not request the "Express replacement" service, the Service Provider will act according to the warranty provisions of the Civil Code.

Condition: The proof of the defect is the User's obligation. The Service Provider will only accept the complaint if the official damage report is presented at the time of package receipt, in the presence of the courier. In the absence of an official courier damage report, the Service Provider can only remedy the complaint regarding delivery damage after a thorough individual investigation (which requires photographic evidence and the preservation of the packaging), within the statutory deadlines (15 days), if the defect can be proven to have occurred during delivery.

Deadline: The Service Provider strives to re-manufacture and replace the product within 15 days.

B) "Priority manufacturing and Express replacement" (Optional convenience service): The service fee is net 600 HUF + 15% of cart value.

Expedited procedure: The Service Provider undertakes to re-manufacture the product within 1-2 working days following the notification and initiate delivery.

Administrative facilitation: The Service Provider waives the requirement for the official damage report. To initiate the replacement, it is sufficient to send a photo of the damaged product and packaging via email.

Free delivery: The cost of delivering the product to the Buyer will be borne entirely by the Service Provider.

Email orders: Only business or orders over 100 pieces will be accepted. In all other cases, only orders placed through our webshop will be fulfilled. Personal orders can only be accepted with a 1500 HUF surcharge.

7. Right of withdrawal

Note: special rules for custom-made products are contained in point 7.1!

According to the directive 2011/83/EU of the European Parliament and Council, as well as the provisions of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer may withdraw from the contract without justification within 14 days from the receipt of the ordered product. In the absence of this information, the Consumer is entitled to exercise the right of withdrawal for up to 1 year. If the Service Provider provides the information after the 14-day period from the receipt of the product or the conclusion of the contract, the deadline for withdrawal is 14 days from the notification of this information. The Consumer can exercise the right of withdrawal with a clear statement of intent to withdraw (e.g., by post, fax, or electronically sent letter) using the contact details provided in point 1 of these GTC. For this purpose, the Consumer can use the withdrawal statement attached to the order confirmation email – as a template, or the downloadable withdrawal template. The Consumer exercises their right of withdrawal within the deadline if they send their withdrawal statement to the Service Provider before the above-mentioned deadline. In the case of a written withdrawal, it must be considered valid if the Consumer sends their statement within 14 calendar days (even on the 14th calendar day) to the Service Provider. In the case of postal notification, the date of posting is taken into account, while in the case of email or fax notifications, the time of sending the email or fax is considered by the Service Provider for the calculation of the deadline. The Consumer must return the ordered product to the address specified in point 1 of the Service Provider without undue delay, but no later than 14 days from the notification of the withdrawal. The deadline is considered met if the Consumer sends the product before the expiration of the 14-day period. The cost of returning the product is borne by the Consumer. The Service Provider cannot accept packages sent by cash on delivery. The Consumer is not charged any other costs related to the withdrawal. During the refund process, the Service Provider will use the same payment method as used in the original transaction, unless the Consumer explicitly agrees to a different payment method; the Consumer will not incur any additional costs as a result of this refund method. The Consumer can only be held liable for any decrease in value of the product if it has occurred due to use that exceeds what is necessary to establish the nature, characteristics, and functioning of the product. The time available for exercising the right of withdrawal is 14 days from the day the Consumer or a third party designated by them (other than the carrier) takes possession of the product. The Consumer may exercise their right of withdrawal during the period between the conclusion of the contract and the receipt of the product. The cost of returning the product is borne by the Consumer; the business has not assumed this cost. In the event of exercising the right of withdrawal, the Consumer is only liable for the cost of returning the product, and no other costs will be incurred.

7.1 The Consumer does not have the right of withdrawal in the following cases

On the alkossegyedit.hu website, only non-pre-manufactured products can be ordered, which are made based on the Consumer's instructions or at their express request, thus the Consumer's right of withdrawal significantly differs from the usual right of withdrawal when purchasing goods in other commerce!

The Consumer has the right to withdraw without justification before granting approval for the production of the product(s). If the ordered product is requested without any modifications (i.e., exactly the same colors, text, etc. as found on the alkossegyedit.hu website), then the approval for production is considered to be the order.

The Consumer does not have the right of withdrawal for non-pre-manufactured products that have been made based on the Consumer's instructions or at their express request, or for products that have been clearly personalized for the Consumer (such as custom calendars, photos, gift items, mugs, keychains, t-shirts, etc.).

In the case of a service contract aimed at the provision of services, if the Service Provider commenced the performance with the express prior consent of the Consumer, and the Consumer acknowledged that they lose their right of withdrawal after the completion of the service.

In the case of contracts where the price or fee is influenced by market fluctuations that cannot be controlled by the Service Provider, the right of withdrawal is also possible during the 14-day withdrawal period. In the case of perishable or quality-sensitive products, the right of withdrawal is not applicable.

In the case of products with sealed packaging that cannot be returned after opening for health or hygiene reasons.

In the case of products that, by their nature, are inseparably mixed with other products after delivery.

In the case of alcoholic beverages, the actual value of which cannot be influenced by the Service Provider due to market fluctuations, and whose price was agreed upon by the parties at the time of the conclusion of the sales contract, but the performance of the contract will only take place after the thirtieth day from the conclusion.

In the case of business contracts where the Service Provider visits the User at their express request for urgent repair or maintenance work.

In the case of contracts concluded at public auctions. With the exception of contracts aimed at housing services, contracts for transport, rental of passenger vehicles, catering, or services related to leisure activities, if the deadline for performance specified in the contract has been set.

8. Warranty

8.1. Quality warranty

In the event of a defective performance by the Service Provider, the User must assert a quality warranty claim against the business in accordance with the provisions of the Civil Code. In the case of consumer contracts, the Consumer, as a qualified User, can assert their warranty claims within 2 years from the time of receipt, for defects that existed at the time of delivery of the product. After the two-year limitation period, the User can no longer assert their warranty rights. In the case of contracts not concluded with the Consumer, the User can assert their warranty claims within 1 year from the time of receipt. The User – at their discretion – can exercise the following quality warranty claims: Request repair or replacement, unless these are impossible or would incur disproportionate additional costs for the business compared to fulfilling other claims. If the User did not request or could not request repair or replacement, they may request a proportional reduction in the service or may have the defect repaired at the business's expense or, in the final case, withdraw from the contract. The User can switch from one quality warranty right to another, but the User bears the cost of the switch unless it was justified or caused by the business. The User is obliged to notify the defect immediately after its discovery, but no later than within two (2) months from the discovery of the defect. The User can assert their quality warranty claim directly against the business. In the case of a defect discovered within six months of performance (i.e., delivery), it is presumed that the defect existed at the time of performance, unless this presumption is incompatible with the nature of the defect or the nature of the product. The Service Provider is only exempt from warranty if they prove that the defect occurred after the delivery to the User. Therefore, the Service Provider is not obliged to comply with the User's complaint if they properly prove that the defect was a consequence of the User's improper use of the product. However, after six months from the performance, the burden of proof is reversed, meaning that in the event of a dispute, the User must prove that the defect existed at the time of performance.

8.2. Product warranty

Product warranty can only arise in the case of a defect of a movable property (product). In this case, the Consumer, as a qualified User – at their discretion – can assert their rights defined in point 8.1 or product warranty claims. As a product warranty claim, the User can only request the repair or replacement of the defective product. A product is considered defective if it does not meet the quality requirements in force at the time of its market launch or if it does not possess the properties specified in the manufacturer's description. The User can assert their product warranty claim within two (2) years from the market launch of the product by the manufacturer. After this deadline, the User loses this entitlement. The User can only assert their product warranty claim against the manufacturer or distributor of the defective product. The User must prove the defect in the case of asserting their product warranty claim.

8.3. Guarantee

Regarding the mandatory guarantee for certain durable consumer goods, the provisions of Government Decree 151/2003 (IX. 22.) apply. The scope of the regulation (subject matter) applies only to consumer contracts concluded in Hungary for the sale of durable consumer goods (e.g., technical products, tools, machines) with a purchase value exceeding 10,000 HUF. The mandatory guarantee for the durable consumer goods listed in the annex of the regulation is 1 year, starting from the day the product is handed over to the Consumer or, if the installation is performed by the Service Provider or its authorized representative, the day of installation. The business is only exempt from its warranty obligation if it proves that the defect occurred after the performance. The User cannot assert both quality warranty and guarantee claims for the same defect simultaneously; otherwise, the User is entitled to rights arising from the guarantee independently of the rights defined in points 8.1 and 8.2.

8.4. Enforcement of warranty and guarantee claims

The User can enforce their warranty claims at the following contact details:

Name: Alexandra Group Kft

Mailing address: 1158, Budapest Drégelyvár u. 3

Phone number: +36-70 3333 383

Email address: info@alkossegyedit.hu

8.5 Place, time, and method of complaint handling

The User can submit their consumer complaints regarding the product or the activities of the Service Provider at the following contact details:

Name: Alexandra Group Kft

Mailing address: 1158. Budapest, Drégelyvár u. 3

Phone number: +36-70 3333383

Email address: info@alkossegyedit.hu

The Service Provider will remedy verbal complaints immediately if possible. If immediate remedy is not possible due to the nature of the complaint or if the User disagrees with the handling of the complaint, the Service Provider will record the complaint in a log – which will be kept for five years, along with the substantive response to the complaint. The Service Provider will provide a copy of the log to the User in the case of verbal complaints (in the business premises) or, if this is not possible, will proceed according to the rules for written complaints detailed below. The Service Provider will send a copy of the log to the User at the latest together with the substantive response to the complaint in the case of complaints made by phone or other electronic communication services. The Service Provider will respond substantively to the complaint received in writing within 30 days. The action constitutes posting in the sense of this contract. In the case of rejection of the complaint, the Service Provider will inform the User of the reasons for the rejection. If a consumer dispute arises between the Service Provider and the User that cannot be resolved during negotiations with the Service Provider, the following enforcement options are available to the User:

Complaint to the consumer protection authority,
Initiation of proceedings at the Conciliation Body (the contact details of the competent Conciliation Body according to the Service Provider's registered office must be provided),
Initiation of legal proceedings

The complete list of regionally competent Conciliation Bodies can be found on the website https://bekeltetes.hu/telepulesek.

9. Miscellaneous

The Service Provider may modify these GTC, the prices of the products sold on the website, and other listed prices at any time without retroactive effect; the modification takes effect after its publication on the website and is only valid for transactions following the entry into force.

The headquarters of the Budapest Conciliation Body:

1016 Budapest, Krisztina krt. 99. I. em. 111.

Mailing address: 1253 Budapest, Pf.: 10.

Email address: bekelteto.testulet@bkik.hu

Phone: +36 (1) 488-2131

Date: 2026.04.07